Frequently Asked Questions

Tell us about your premises, the areas you want cleaned, your preferred schedule and any access or site requirements. If you know the approximate size of the property, include that too. These details help us understand what you need before discussing the next steps.

We will discuss the information you provide and clarify the work you need. Depending on the property and the scope, we may need further details or a site assessment before a quotation can be confirmed. You can ask questions about the proposed tasks and arrangements before deciding whether to proceed.

No. You can contact us to explain your requirements and ask questions first. Make sure you understand the proposed scope, schedule, pricing and any relevant terms before agreeing to a service.

Yes, you can tell us about each location and its requirements. Arrangements will depend on the property types, locations, access, preferred schedules and work involved.

The tasks should be discussed and confirmed before the service begins. This may include the areas to be cleaned, the expected frequency, any priorities and tasks that are outside the agreed scope. If your needs change, raise them with the team so the arrangement can be reviewed.

Not automatically. Tasks such as carpet cleaning, high or difficult-to-access windows, pressure washing and post-construction cleaning may need a separate assessment and quotation. Please confirm what is included in your proposed scope.

It depends on how the premises are used, the number of people using the space, the facilities, visible soiling and your priorities. We can discuss these factors with you rather than assume every workplace needs the same schedule.

Yes. Point out any priority areas or practical concerns when discussing the scope. It is helpful to agree on these expectations in advance so everyone understands what the service is intended to cover.

Tell us about site access, restricted areas, induction requirements and any relevant safety procedures before work is arranged. We will need to discuss whether the requested work can be carried out within those requirements.

We can discuss your preferred times, including before opening or after closing. The arrangement depends on availability, site access and the work required, so please confirm the schedule with us before relying on it.

You can enquire about a one-off service. Let us know what needs attention, the condition of the premises and any timing requirements so we can discuss the appropriate scope.

Contact us as early as possible to discuss the change. Any adjustment will depend on the existing arrangement, the tasks involved and scheduling availability.

Please contact us with your preferred date and service requirements. Weekend and public-holiday arrangements need to be confirmed with the team.

The price can depend on the size and condition of the premises, the tasks requested, cleaning frequency, access, timing and whether specialist work is required. A clear scope helps you understand what the quotation covers.

Check the areas and tasks included, how often the work will be done, the proposed schedule, the price, any exclusions and how additional work is handled. Ask us to clarify anything that is not clear before accepting.

That depends on the quotation. Specialist or additional tasks may be priced separately. Please check the written scope rather than assume a task is included.

Visit our pricing information page, then contact us with your property details if you would like to discuss a specific requirement. Final pricing should be confirmed for the work proposed.

You can contact us about your particular premises and explain how the space is used. The suitable tasks and arrangements depend on the site, its facilities, access requirements and the work requested.

Yes. Tell us which surfaces need attention, their approximate size and any access or condition concerns. The appropriate method and scope need to be considered for the specific site.

You can enquire about cleaning after renovation or construction. The work required depends on the condition of the premises, the remaining dust or debris, the surfaces involved and any site restrictions. These details should be reviewed before the job is quoted.

Please explain your preferences when you enquire. We can discuss whether they can be accommodated for the requested work. Do not assume a particular product, certification or environmental standard applies unless it has been specifically confirmed.